Frequently Asked Questions

Everything Canadian customers ask before — and after — joining NordicTV. Can't find your answer? Reach our bilingual team on WhatsApp in seconds.

NordicTV is a premium Canadian IPTV service delivering over 15,000 live channels and a 25,000-title VOD library across Quebec, English Canada, US Premium, sports and international content. Streams are delivered exclusively through the IBO Player application, with one device per subscription. We've operated out of Montreal since 2024.
Most NordicTV subscriptions are bound within 5 minutes of payment confirmation. After you check out, send us your IBO Player MAC and KEY via email or WhatsApp; our team activates your line live between 7am and 10pm ET, 7 days a week.
No. Each NordicTV plan covers one device at a time and is bound to a single MAC address. This keeps server load predictable and protects stream quality for every customer. If you need a second screen, a second subscription is required.
Amazon Firestick and Fire TV, Android TV boxes (Nvidia Shield, Xiaomi Mi Box, Chromecast with Google TV, Formuler), Samsung Tizen Smart TVs from 2017 onwards, LG WebOS Smart TVs from 2018 onwards, iPhone, iPad and Apple TV, Windows PC, macOS, and MAG/Formuler set-top boxes. Full setup walkthroughs are on our setup guide.
IBO Player is engineered for IPTV and integrates with NordicTV's anti-freeze adaptive bitrate stack. Other apps cannot talk to our authentication gateway, so they won't work with our service. Sticking to one app also lets us deliver fast, accurate support.
For Canadian customers, Interac e-Transfer is the fastest and most popular — instant CAD payments. We also accept major cryptocurrencies (Bitcoin, Ethereum, USDT, USDC) and Visa, Mastercard and Amex through our PCI-compliant gateway.
Yes — every new customer can request a free 24-hour trial via the form on our homepage. No credit card needed, no auto-conversion. Credentials arrive in under 5 minutes during business hours.
All sales are final once an account is activated, due to the immediate digital nature of the service. Exceptions: a verified service outage exceeding 72 consecutive hours (pro-rata credit) or a duplicate charge (full refund). Submit refund requests within 7 days. See our refund policy for full terms.
Yes. NordicTV runs smoothly on all major Canadian ISPs including Bell, Rogers, Videotron, Telus, Shaw, Cogeco, EastLink and Distributel. Recommended speed: 10 Mbps for HD, 25 Mbps for 4K HDR streaming.
Our Aurora engine carries 240+ French-Canadian channels including Radio-Canada, TVA, TVA Sports, Noovo, Télé-Québec, RDS, ICI ARTV, LCN, Z Télé, Évasion, Casa, Cinépop and the Super Écran bundle. According to our 2026 independent audit, NordicTV has the deepest Quebec lineup on the Canadian IPTV market.
All major Canadian sports networks are included: RDS, TSN1-5, Sportsnet ONE/360/East/West, NHL Network, NHL Centre Ice, plus PPV events from UFC and major boxing matches. NFL Sunday Ticket and NBA League Pass channels are available via the Polaris and Glacier engines.
No. NordicTV does not store viewing history, watch logs, or stream URLs tied to your identity. We only log anonymized session counts and stability metrics. Full details in our Privacy Policy.
There's nothing to cancel — NordicTV plans don't auto-renew. When your paid period expires, the service simply stops. To renew, just place a new order. To delete your account permanently, email support.
Yes. The NordicTV reseller program offers wholesale credit packages for resellers across Canada. Volume discounts start at 25% off retail with white-label support available. See our reseller page for tiers and terms.