Talk to a Real Human in Montreal

Our bilingual support team responds in under 4 minutes during business hours (7 AM to 10 PM ET). Reach us in the channel you prefer — WhatsApp, email, or this form.

How to reach us

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WhatsApp (fastest)+1 514 447 7860 · Avg reply 4 min
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Email[email protected]
Response within 24 hours
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Support hours7 AM – 10 PM ET
Seven days a week (including holidays)
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Mailing addressNordicTV
1250 René-Lévesque Blvd W, Suite 2200
Montreal, QC H3B 4W8
Canada
Existing customer? Include your account email or MAC address in your message — that speeds things up considerably.

Send us a message

We respond within 24 hours. Average is 2 hours during business hours.

No spam · Reply within 24 hours · Secure

Common reasons to reach out

Pick the option that matches your need — every contact gets a real human reply.

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Free Trial Request

Skip the form — message us "trial" on WhatsApp and we'll send 24-hour credentials in minutes.

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Setup Help

Live IBO Player walkthrough on Firestick, Android, Smart TV — bilingual technicians on standby.

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MAC Reset / Device Change

Switched devices? Send your new MAC + KEY. One free reset every 30 days included.

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Billing & Refunds

Questions about Interac, crypto, or refund eligibility — answered same day.